Magnussen, PhD, L.I., Carlstrøm, PhD, E., Berge, MSc, A.-K., Wegger, MSc, F. and Sørensen, DBA, J.L. 2018. Help we are sinking! Stories from Norwegian dispatch centers on decision-making in unfamiliar and ambiguous situations. Journal of Emergency Management. 16, 4 (Jul. 2018), 245–254. DOI:https://doi.org/10.5055/jem.2018.0373.