Magnussen, PhD, L. I., Carlstrøm, PhD, E., Berge, MSc, A.-K., Wegger, MSc, F., & Sørensen, DBA, J. L. (2018). Help we are sinking! Stories from Norwegian dispatch centers on decision-making in unfamiliar and ambiguous situations. Journal of Emergency Management, 16(4), 245–254. https://doi.org/10.5055/jem.2018.0373