B. L. Risavi, DO, MS, FACEP, FAAEM, S. Mahmood, DO, K. Andryc, DO, J. Libonati, EMT-P, and M. A. Terrell, EdD, “Reduction in unavailable-for-response episodes in a private emergency medical services agency”, JEM, vol. 14, no. 1, pp. 79–84, Jan. 2016.