Franks, Jessica L., and Erin Vinoski Thomas. “Public Transit and Crisis Communication for Critical Populations: A Content Analysis of Web-Based Communication Strategies During the COVID-19 Pandemic”. Journal of Emergency Management 22, no. 2 (April 1, 2024): 195–212. Accessed November 23, 2024. https://wmpllc.org/ojs/index.php/jem/article/view/3638.