The community dispatch center: An assessment of a neglected component of emergency management

Mistie Gardner, TCLEOSE, BS; David A. McEntire, PhD

doi:10.5055/jem.2003.0009

Authors

Mistie Gardner, TCLEOSE, BS
David A. McEntire, PhD

DOI:

https://doi.org/10.5055/jem.2003.0009

Keywords:

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Abstract

This paper addresses the important role of the community dispatch center (DC) in emergency management. Through a detailed literature search and a survey of professionals in the field, we uncover the problems facing dispatch centers and identify their prospective solutions. We draw upon our experience to discuss the implications of our findings for emergency managers and others involved with dispatch centers. Our hope is that additional attention and resources will be given to dispatch centers to improve their operation in times of disaster.

Author Biographies

Mistie Gardner, TCLEOSE, BS

Emergency Administration and Planning, Paramedic Licensure; Department of Public Administration, University of North Texas, Denton, Texas.

David A. McEntire, PhD

Coordinator, Emergency Administration and Planning, Department of Public Administration, University of North Texas, Denton, Texas.

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