Design characteristics of emergency operating centers: What we know and don’t know

David M. Neal, PhD


Although Emergency Operating Centers (EOCs) are the focal point of disaster response operations, little systematic or empirical information is available to guide their effective design. This paper reviews literature on EOCs, focusing on site location (for both primary EOCs and secondary and ad hoc EOCs), types of rooms, and internal design. Its conclusion: During this time of increasing disasters and potential terrorism, a systematic analysis is needed to determine how to design and configure effective EOCs.



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