911 Center staffing during hurricanes: A survey to determine best practices

Abstract

Staffing an emergency 911 center is a difficult task. During a hurricane threat, maintaining the appropriate amount of staff and having the preparations in place to support them are more important than ever. Ensuring proper breaks, food, and sleeping accommodations are overlooked by many 911 centers. Taking care of families, having backup facilities, and having support policies in place are essential to success. A recent survey of Florida 911 centers provided the basis for the suggestions and best practices discussed in this study.