Reaching vulnerable populations in the disaster-prone US Gulf Coast: Communicating across the crisis lifecycle
DOI:
https://doi.org/10.5055/jem.2019.0426Keywords:
vulnerable populations, communication, channel preferences, trust, US Gulf Coast, crisis lifecycleAbstract
Delivering risk and crisis communication to US Gulf Coast residents poses a unique challenge to individual and organizational responders. The region has endured several natural and man-made disasters, spanning Hurricane Katrina, the Deepwater Horizon oil spill, and more recently Hurricanes Harvey and Irma. In the future, the US Gulf Coast is expected to remain susceptible to a range of disasters. At the same time, the region is experiencing a growing population, struggles with systemic disparities between residents, and is home to major energy, tourism, fishing, and shrimping industries. Engaging in pre-crisis planning with vulnerable populations, and assessing response strategies, can help the region prepare for future disasters.
In support of understanding vulnerabilities in the US Gulf Coast, the authors conducted a survey in 2016 of n = 2,520 adult residents of the targeted geographic region. The authors examine how demographic characteristics affect communication channel preferences (ie, television, Internet, print [newspapers, magazines], radio, word-of-mouth, or another specified channel) and trust in sources (ie, the national news media, local news media, business leaders and organizations, religious leaders and institutions, academics and academic institutions, friends and family, and doctors) in the US Gulf Coast. Weighted prevalence estimates or similar summary statistics (mean, standard deviation) are provided for both outcomes.
Findings for channel preferences and trust in sources are examined by sex, race/ethnicity, age, and education. Weighted multinomial logistic regression is used in a multivariate model. Weighted linear regression is used to examine differences in trust in each source of information. Results highlight significant differences in channel preferences and trust across respondents. The authors also place these results in context to more readily accessible national estimates of these outcomes, emphasizing takeaways for the region.
References
Berube A, Katz B: Katrina’s window: Confronting concentrated poverty across America. Brookings Institution. October 1, 2005. Available at https://www.brookings.edu/research/katrinas-windowconfronting-concentrated-poverty-across-america/. Accessed April 5, 2018.
Petkova EP, Ebi KL, Culp D, et al: Climate change and health on the U.S. Gulf Coast: Public health adaptation is needed to address future risks. Int J Environ Res Public Health. 2015; 12(8): 9342-9356.
Cutter SL, Boruff BJ, Shirley WL: Social vulnerability to environmental hazards. Soc Sci Q. 2003; 84(2): 242-261.
Seeger MW: Best practices in crisis communication: An expert panel process. J Appl Commun Res. 2006; 34(3): 232-244.
Littlefield RS, Sellnow TL (eds.): Risk and Crisis Communication: Navigating the Tensions between Organizations and the Public. Lanham, MD: Lexington Books, 2015.
Eisenman DP, Cordasco KM, Asch S, et al.: Disaster planning and risk communication with vulnerable communities: Lessons from Hurricane Katrina. Am J Public Health. 2007; 97(Suppl 1): S109-S115.
Quinn SC: Crisis and emergency risk communication in a pandemic: A model for building capacity and resilience of minority communities. Health Promot Pract. 2008; 9(4 Suppl): 18S-25S.
Andrulis DP, Siddiqui NJ, Gantner JL: Preparing racially and ethnically diverse communities for public health emergencies. Health Aff. 2007; 26(5): 1269-1279.
Simon-Friedt BR, Howard JL, Wilson MJ, et al.: Louisiana residents’ self-reported lack of information following the Deepwater Horizon oil spill: Effects on seafood consumption and risk perception. J Environ Manag. 2016; 180: 526-537.
Henry JM, Bankston III CL: Blue Collar Bayou: Louisiana Cajuns in the New Economy of Ethnicity. Westport, CT: Praeger Publishers, 2002.
Wilson SG, Fischetti TR: Coastline population trends in the United States: 1960 to 2008: Population estimates and projections. U.S. Census Bureau, May 2010. Report Number P25-1139. Available at https://www.census.gov/prod/2010pubs/p25-1139.pdf. Accessed April 5, 2018.
Perrow C: Normal Accidents: Living with High Risk Systems. New York: Basic Books, 1984.
Beck U: Risk Society: Towards a New Modernity. Thousand Oaks, CA: Sage, 1992.
US Federal Emergency Management Agency (FEMA): Gulf of Mexico Coastal Information. Washington, DC: US Federal Emergency Management Agency (FEMA), 2017. Available at https://www.fema.gov/gulf-mexico-coastal-information. Accessed April 5, 2018.
Republic of the Marshall Islands Maritime Administrator: Deepwater Horizon Marine Casualty Investigation Report. Washington, DC: Office of the Maritime Administrator, 2011. Available at https://www.scribd.com/document/62489039/Republicof-the-Marshall-Islands-DEEPWATER-HORIZON-Marine-Casualty-Investigation-Report-High-Resolution. Accessed April 5, 2018.
Moskowitz P: Louisiana five years after BP oil spill: ‘It’s not going back to normal no time soon.’ The Guardian. April 18, 2015. Available at https://www.theguardian.com/environment/2015/apr/18/lousiana-bp-oil-spill-five-years-not-going-back-to-normal. Accessed April 5, 2018.
Hotez PJ, Murray KO, Buekens P: The Gulf Coast: A new American underbelly of tropical diseases and poverty. PLoS Negl Trop Dis. 2014; 8(5): e2760.
Hansel TC, Osofsky HJ, Osofsky JD, et al.: Longer-term mental and behavioral health effects of the Deepwater Horizon Gulf oil spill. J Mar Sci Eng. 2015; 3(4): 1260-1271.
Gotham KF: Cascading crises: The crisis-policy nexus and the restructuring of the US housing finance system. Crit Sociol. 2011; 38(1): 1-16.
Goldstein BD, Osofsky HJ, Lichtveld MY: The Gulf oil spill. N Engl J Med. 2011; 364:1334-1348.
Institute of Medicine: Assessing the Effects of the Gulf of Mexico Oil Spill on Human Health: A Summary of the June 2010 Workshop. Washington, DC: The National Academies Press, 2010.
Witters D: Gulf Coast residents worse off emotionally after BP Oil Spill. Gallup. September 28, 2010. Available at http://www.gallup.com/poll/143240/gulf-coast-residents-worse-off-emotionally-oilspill.aspx. Accessed April 5, 2018.
Wisner B, Blaikie P, Cannon T, et al.: At Risk: Natural Hazards, People’s Vulnerability, and Disasters. 2nd ed. New York: Routledge, 2004.
National Oceanic and Atmospheric Administration (NOAA): The Gulf of Mexico at a Glance: A Second Glance. Silver Spring, MD: NOAA, 2011. Available at http://sero.nmfs.noaa.gov/outreach_education/gulf_b_wet/documents/pdfs/noaas_gulf_of_mexico_at_a_glance_report.pdf. Accessed April 5, 2018.
Fothergill A, Maestas EG, Darlington JD: Race, ethnicity and disasters in the United States: A review of the literature. Disasters. 1999; 23(2): 156-173.
Vaughan E, Tinker T: Effective health risk communication about pandemic influenza for vulnerable populations. Am J Public Health. 2009; 99(S2): S324-S332.
Lazrus H, Morrow BH, Morss RE, et al.: Vulnerability beyond stereotypes: Context and agency in hurricane risk communication. Weather Clim Soc. 2012; 4(2): 103-109.
Ball-Rokeach SJ, DeFleur ML: A dependency model of mass-media effects. Commun Res. 1976; 3(1): 3-21.
American Press Institute (API): Social and demographic differences in news habits and attitudes. American Press Institute. March 17, 2014. Available at https://www.americanpressinstitute.org/publications/reports/survey-research/social-demographic-differences-news-habits-attitudes/. Accessed April 5, 2018.
Arbitron: Hispanic radio today 2013: How Hispanic America listens to radio. Arbitron. 2013. Available at http://www.arbitron.com/downloads/Hispanic_Radio_Today_2013_execsum.pdf. Accessed April 5, 2018.
Ramirez AS, Graff K, Nelson D, et al.: Who seeks Cita con el Doctor? Twelve years of Spanish-language radio program targeting U.S. Latinos. Health Educ Behav. 2015; 42(5): 611-620.
Reynolds B, Quinn SC: Effective communication during an influenza pandemic: The value of using a crisis and emergency risk communication framework. Health Promot Pract. 2008; 9(4): 13S-17S.
Slovic P: Introduction and overview. In Slovic P (ed.), The Perception of Risk. London: Earthscan Publications Ltd., 2000: xxi-xxxvii.
Swift A: American’s trust in mass media sinks to new low. Gallup. September 14, 2016. Available at http://www.gallup.com/poll/195542/americans-trust-mass-media-sinks-new-low.aspx. Accessed April 5, 2018.
American Press Institute (API): How trust differs across generation, socioeconomics, race and ethnicity, and gender. American Press Institute. April 17, 2016. Available at https://www.americanpressinstitute.org/publications/reports/survey-research/news-trustacross-age-class-race-gender/. Accessed April 5, 2018.
Andersen PA Spitzberg BH: Myths and maxims of risk and crisis communication. In Heath RL, O’Hair HD (eds.): Handbook of Risk and Crisis Communication. New York, NY: Routledge, 2009: 205-226.
US Centers for Disease Control and Prevention (CDC): Crisis and emergency risk communication. Atlanta, GA: US Centers for Disease Control and Prevention, 2014. Available at https://emergency.cdc.gov/cerc/resources/pdf/cerc_2014edition.pdf. Accessed April 5, 2018.
Coombs WT: Ongoing Crisis Communication: Planning, Managing, and Responding. 3rd ed. Thousand Oaks, CA: SAGE Publications, 2012.
Fink S: Crisis Management: Planning for the Inevitable. New York: AMACOM, 1986.
Jaques T: Issue and Crisis Management: Exploring Issues, Crises, Risk and Reputation. Melbourne, VIC, Australia: Oxford University Press, 2014.
Mitroff II: Crisis management and environmentalism: A natural fit. Calif Manag Rev. 1994; 36(2): 101-113.
Nepal V, Banerjee D, Perry M, et al.: Disaster preparedness of linguistically isolated populations practical issues for planners. Health Promot Pract. 2012; 13(2): 265-271.
Vanderford ML, Nastoff T, Telfer JL, et al.: Emergency communication challenges in response to Hurricane Katrina: Lessons from the Centers for Disease Control and Prevention. J Appl Commun Res. 2007; 35(1): 9-25.
Lachlan KA, Spence PR, Lin X, et al.: Social media and crisis management: CERC, search strategies, and Twitter content. Comput Hum Behav. 2016; 54: 647-652.
Houston JB: Public disaster mental/behavioral health communication: Intervention across disaster phases. J Emerg Manag. 2012; 10(4): 283-292.
The American Association for Public Opinion Research (AAPOR): Standard definitions: Final dispositions of case codes and outcome rates for surveys. 9th ed. Oakbrook Terrace, IL: AAPOR, 2016. Available at http://www.aapor.org/AAPOR_Main/media/publications/Standard-Definitions20169theditionfinal.pdf. Accessed April 5, 2018.
Little RJ, Rubin DB: Statistical Analysis with Missing Data. 2nd ed. New York: Wiley, 2002.
Saad L: TV is Americans’ main source of news. Gallup. July 8, 2013. Available at http://www.gallup.com/poll/163412/americansmain-source-news.aspx. Accessed April 5, 2018.
US Census Bureau: American community survey 5-year estimates. US Census Bureau. 2015. Available at https://www.census.gov/programs-surveys/acs/. Accessed April 5, 2018.
Heeringa S, West BT, Berglund PA: Applied Survey Data Analysis. Boca Raton, FL: CRC Press, 2010.
Agresti A: Categorical Data Analysis. 2nd ed. Hoboken, NJ: Wiley-Interscience, 2002.
Heath RL, Lee J, Ni L: Crisis and risk approaches to emergency management planning and communication: The role of similarity and sensitivity. J Public Relat Res. 2009; 21(2): 123-141.
Safford TG, Ulrich JD, Hamilton LC: Public perceptions of the response to the Deepwater Horizon oil spill: Personal experiences, information sources, and social context. J Environ Manag. 2012; 113: 31-39.
American Press Institute (API): News consumption patterns among African Americans and Hispanics. American Press Institute. September 16, 2014. Available at https://www.americanpressinstitute.org/publications/reports/survey-research/news-consumptionpatterns-african-americans-hispanics/. Accessed April 5, 2018.
Nielsen: The Female/Male Digital Divide. New York, NY: Nielsen, 2014. Available at http://www.nielsen.com/us/en/insights/news/2014/the-female-male-digital-divide.html. Accessed April 5, 2018.
Norman J: Americans increasingly turning to specific sources for news. Gallup. July 8, 2016. Available at http://www.gallup.com/poll/193553/americans-increasingly-turn-specific-sources-news.aspx?g_source=position5&g_medium=related&g_campaign=tiles. Accessed April 5, 2018.
Pew Research Center: Where Men and Women Differ in Following the News. Washington, DC: Pew Research Center, 2008. Available at http://www.pewresearch.org/2008/02/06/where-menand-women-differ-in-following-the-news/. Accessed April 5, 2018.
Burke JA, Spence PR, Lachlan KA: Crisis preparation, media use, and information seeking during Hurricane Ike: Lessons learned from emergency communication. J Emerg Manag. 2010; 8(5): 27-37.
Sellnow TL, Seeger M: Exploring the boundaries of crisis communication: The case of the 1997 Red River Valley flood. Commun Stud. 2001; 52(2): 153-167.
National Cancer Institute (NCI): Trust and use of media for health information among U.S. Hispanics. Hints Briefs. July 2012. Available at https://hints.cancer.gov/docs/Briefs/HINTS_Brief_22.pdf. Accessed April 5, 2018.
Bandera C: Design and management of public health outreach using interoperable mobile multimedia: An analysis of a national winter weather preparedness campaign. BMC Public Health. 2016; 161: 1-15.
Kittler AF, Hobbs J, Volk LA, et al.: The Internet as a vehicle to communicate health information during a public health emergency: A survey analysis involving the anthrax scare of 2001. J Med Internet Res. 2004; 6(1): e8.
Pollard WE: Public perceptions of information sources concerning bioterrorism before and after anthrax attacks: An analysis of national survey data. J Health Commun. 2003; 8(1): 93-103.
Bateman JM, Edwards B: Gender and evacuation: A closer look at why women are more likely to evacuate for hurricanes. Nat Hazards Rev. 2002; 3(3): 107-117.
Finucane ML, Slovic P, Mertz CK, et al.: Gender, race, and perceived risk: The ‘white male’ effect. Health Risk Soc. 2000; 2(2): 159-172.
Barthel M: In the News Industry, Diversity Is Lowest in Smaller Outlets. Washington, DC: Pew Research Center, 2015. Available at http://www.pewresearch.org/fact-tank/2015/08/04/in-the-newsindustry-diversity-is-lowest-at-smaller-outlets/. Accessed April 5, 2018.
Riffkin R: Americans’ trust in media remains at historic low. Gallup. September 28, 2015. Available at http://www.gallup.com/poll/185927/americans-trust-media-remains-historical-low.aspx?g_source=position3&g_medium=related&g_campaign=tiles. Accessed April 5, 2018.
US Department of Homeland Security (DHS): National Response Framework. 2nd ed. Washington, DC: US Department of Homeland Security, 2013. Available at https://www.fema.gov/media-librarydata/20130726-1914-25045-1246/final_national_response_framework_20130501.pdf. Accessed April 5, 2018.
Sellnow T, Sellnow D: The instructional dynamic of risk and crisis communication: Distinguishing instructional messages from dialogue. Rev Commun. 2010; 10(2): 112-126.
Kenney C, Phibbs S: Shakes, rattles and roll outs: The untold story of Ma¯ori engagement with community recovery, social resilience and urban sustainability in Christchurch, New Zealand. Procedia Econ Finance. 2014; 18: 754-762.
Voorhees CC, Vick J, Perkins DD: ‘Came hell and high water’: The intersection of Hurricane Katrina, the news media, race and poverty. J Commun Appl Soc Psychol. 2007; 17(6): 415-429.
Fisher C: The trouble with ‘trust’ in news media. Commun Res Pract. 2016; 2(4): 451-465.
Graefe A, Haim M, Haarmann B, et al.: Readers’ perceptions of automated computer-generated news: Credibility, expertise and readability. Journalism. 2018; 19(5): 595-610.
Peters RG, Covello VT, McCallum DB: The determinants of trust and credibility in environmental risk communication: An empirical study. Risk Anal. 1997; 17(1): 43-54.
Published
How to Cite
Issue
Section
License
Copyright 2007-2023, Weston Medical Publishing, LLC and Journal of Emergency Management. All Rights Reserved