Decision-making in crisis management of a serious digital incident: A garbage can approach
DOI:
https://doi.org/10.5055/jem.2020.0503Keywords:
crisis management, decision-making, garbage can, cyber-attack, exercise, decision qualityAbstract
Managing crisis challenges the ability to make numerous decisions under great uncertainty. This study address the decision-making process, and how the mix of involved individuals, prior knowledge, and available decision-makers forms the decisions made during a crisis. A large-scale exercise with a cyberattack scenario was chosen as the study’s case. The organization studied have highly skilled crisis management personnel; however, they are not used to manage a large-scale cyber-attack scenario. The garbage can model (GCM) of Organizational Choice with a few modifications is used as the analytical framework in the study.
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